handling rate meaning in English

装卸费用

The actual business amount showed that the tencent s wireless business was really very popular in zhejiang market . in terms of business types , monthly business amount , net increase of user accounts , service quality , business and technology innovation , promotion intensity and effect by zhejiang mobile s sp ranking , tencent was 1st in the second quarter and also ranked high in terms of customer service hotline , special service line , staff handling and coordination , telephone response timely rate both from users and from china mobile , handling time , actual handling rate and customer complaint rate
在浙江移动公司对多名业务量较大的sp在业务种类和月业务量净增用户数提供业务质量业务和技术创新意识推广力度和推广实效等业务开展的考评中，腾讯qq在第二季度获得第一名而在提供客服热线专线服务电话处理和协调人员电话应答及时率客户移动处理时限处理落实率投诉率等客户服务类的考评中，腾讯qq也位居前列。